Refund & Returns Policy
Last Updated: 23/04/2025
Thank you for shopping with Brightkind. We truly value your trust in our products and services, and we are committed to providing a smooth and transparent experience from start to finish. While we do our best to ensure you are happy with your purchase, we recognise that occasionally an item may not meet your expectations. This policy explains how you can request a return, the conditions under which a refund may be granted, and your responsibilities as a customer.
Eligibility for Returns
We accept returns for most items within 30 days of the delivery date, provided that they meet the following conditions:
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The product must be unused and in its original condition.
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All original packaging and labels must be intact.
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The product must be in a re-sellable condition — free from any damage, staining, or wear.
We reserve the right to inspect returned items and reject returns that do not comply with these standards. Items that show signs of use, improper handling, or are not returned in suitable condition may not be eligible for a refund.
How to Request a Return
To start a return, please reach out to our customer care team via the contact form at https://brightkind.co/contact/. You will need to provide:
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Your order number
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A brief explanation for the return
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Photographs if the product arrived damaged or defective
Once your request is reviewed, we will send you return instructions. Please wait for our confirmation before sending any items back. Unauthorised returns may be declined or returned to sender at your expense.
Items That Cannot Be Returned
Some items are made to order and therefore not eligible for return unless they are damaged or defective. These include:
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Custom-printed artworks
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Framed prints created according to your specifications
Because these items are produced uniquely for each customer, we cannot accept change-of-mind returns for them.
Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund. If approved, the refund will be issued to your original payment method. Please note:
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Shipping fees are not refundable
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Duties, taxes, and handling fees incurred during international shipping will not be refunded
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Refund processing times may vary and depend on your financial institution, but typically take 5–10 business days to appear in your account
Refunds will only be issued once the product is physically received and approved by our team.
Exchanges and Replacements
If you have received a damaged or defective item, please let us know as soon as possible. Use our contact form to send:
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Your order number
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A description of the issue
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Clear images showing the problem and original packaging
In collaboration with our production partner, Prodigi, we will offer you a replacement or a full refund depending on the situation. We aim to resolve these matters swiftly and satisfactorily.
Cancellations
Our products are sent to production shortly after your order is placed. If you wish to cancel an order, please contact us immediately. Once an order has entered the production process, cancellation may no longer be possible. In these cases, the order will be shipped, and our normal return process will apply.
International Orders
We proudly ship worldwide. However, international customers should be aware that:
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Delivery timeframes vary by location
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Customs duties, import taxes, or local fees may be imposed in your country and are not included in the order total
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These fees are your responsibility and are not refundable through Brightkind
We encourage you to check with your local customs authority for guidance prior to ordering.
Packaging for Returns
When returning an item, please ensure it is securely packaged to prevent damage during transit. We recommend using the original packaging wherever possible. Damaged returns due to inadequate packaging may be ineligible for refund.
Contact Us
If you have any questions, concerns, or need support regarding this Returns and Refund Policy, we’re here to help. You can contact our team at any time via our contact form at https://brightkind.co/contact/.
We’re committed to making your experience with Brightkind one that is simple, transparent, and enjoyable from beginning to end.