Frequently Asked Questions

No. Every Brightkind design is lovingly hand-illustrated by a real human artist. We do not use AI to generate our artwork. Each piece is thoughtfully created from scratch to spark imagination and bring warmth, originality and heart into children’s spaces.

We offer illustrated art prints and posters designed especially for children’s rooms, nurseries and creative spaces. Many designs are available as print-only, framed, or with a poster hanger, depending on the artwork and size.

Each product page shows the options available for that design.

Our prints are available in A5, A4, A3 and A2, though size availability can vary by design. Please check the individual product page to see which sizes and formats are offered for that specific artwork.

Yes. Many of our designs are available framed and ready to hang, making styling quick and easy for busy families. Framing availability varies by design and size, so please refer to the individual product page for exact options.

We recommend measuring your wall space and comparing it with the dimensions listed on the product page. Many customers also find it helpful to use masking tape or paper templates on the wall to visualise the size before ordering.

Our artwork is professionally printed using high-quality fine art printing methods on archival paper designed to last.

Frames (where offered) are made from real, sustainably sourced timber and finished to suit modern family homes. To ensure safety and durability, framed prints are fitted with Perspex rather than glass.

Full material details and display options are listed on each product page.

Yes. Sustainability is important to us. We prioritise eco-friendly inks, responsibly sourced materials, and plastic-free packaging wherever possible. You can learn more about our focus on sustainability here.

We strive for the highest quality and colour accuracy in our prints. However, slight variations may occur due to differences in screen settings.

To keep your artwork looking its best, avoid prolonged exposure to direct sunlight and moisture. If framed, gently clean the glass and frame with a soft, dry cloth as needed.

Yes. A small, subtle Brightkind logo is placed in the bottom corner of each print to ensure authenticity and copyright protection. It’s designed to be discreet and not distract from the artwork.

At this time, we don’t offer custom sizes or personalised designs. This allows us to maintain consistent quality across all prints and ensure each design works beautifully with our available framing options. We’re always evolving our range, so feel free to reach out if you have feedback or ideas for the future.

Some designs are not available as print-only in A4 or A5 sizes. In our experience, smaller unframed prints are more likely to be damaged during shipping when sent flat by our print partner.

To ensure your artwork arrives in perfect condition, these sizes are only offered with a frame or hanger where appropriate. Larger sizes (such as A3 and A2) are sent in a tube and more robust during transit.

Poster hangers are not available for designs that include a border.

Our poster hangers overlap the artwork by approximately 1.5 cm at the top and bottom, which can cover the border and affect the balance of the design. To ensure each piece looks exactly as intended, bordered designs are offered as print-only or framed options instead.

Available framing options are always shown on the product page.

We don’t offer installation services, but we’re always happy to share guidance on displaying and styling your artwork. Feel free to contact us if you’d like tips or recommendations.

All Brightkind artworks are made to order. Production includes printing and framing (if selected), and this typically takes 2–5 business days.

Once your order has been printed and carefully packaged, it will be dispatched. Delivery times vary depending on your location, but please allow 1–3 weeks for shipping.

If you need to cancel or change your order, please contact us as soon as possible.

Because our artwork is produced on demand, orders cannot be changed or cancelled once production has started. We recommend double-checking all details before placing your order to ensure everything is correct.

If you need to make a change, please contact us as soon as possible after placing your order.

Because our products are made to order, changes may not be possible once production has begun. We’ll always do our best to help where timing allows.

If your order hasn’t entered production yet, we may be able to update the delivery address. Please contact us as soon as possible. Once production has begun or the order has shipped, address changes may not be possible.

You can enter your discount code at checkout in the “Discount code or gift card” field before completing your purchase. This is located in the order summary section.

Only one discount code can be used per order unless otherwise stated.

Yes. We can offer discounts for bulk orders, including schools, childcare centres and special projects.
Please contact us to discuss your requirements.

Yes, we welcome inquiries from wholesalers interested in purchasing our products in bulk. Please contact us directly to discuss wholesale opportunities, pricing, and how we can support your business.

Not at the moment, but this is something we will introduce in the future — stay tuned.

At this stage, we don’t offer personalised messages or gift notes with orders.

Brightkind is currently an online-only brand. We’re actively exploring retail opportunities, so if you’re a retailer or can recommend one, we’d love to hear from you – please get in touch.

We accept all major credit and debit cards supported by Stripe, ensuring secure and seamless payment processing.

Absolutely. All payments are processed securely through Stripe, a trusted global payment platform. Brightkind does not store or have access to your card details.

All Brightkind artwork is made to order. Once production is complete, your order is shipped using a tracked delivery service.

Delivery times and shipping options vary depending on your location and will be shown at checkout. Please note that delivery timeframes are estimates and may be affected by factors outside our control, such as carrier delays or customs processing.

Yes, we offer international shipping.

To ensure faster delivery and reduced environmental impact, orders are printed and fulfilled as close to your location as possible. Shipping rates will be calculated and displayed at checkout.

Brightkind uses a global print partner to fulfil orders. Your artwork is printed and shipped from the facility closest to your delivery address whenever possible. This helps reduce delivery times and unnecessary shipping distances.

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details so you can follow your delivery.

Please allow up to 24 hours for tracking information to become active after dispatch.

In some cases, items within the same order may be printed and shipped separately, depending on size, format or production location. If this happens, you’ll receive tracking details for each shipment.

International orders may be subject to customs duties or import taxes depending on your country’s regulations. These fees are not included in your order total and are the responsibility of the recipient.

While we do our best to meet estimated delivery times, delays can occasionally occur due to courier issues, weather conditions or customs processing.

If your order appears delayed, please contact us and we’ll be happy to help investigate.

All Brightkind artwork is made to order. Because of this, we don’t offer returns or exchanges for change of mind.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery and we’ll do our best to resolve the issue. For full details, please refer to our Returns Policy.

Because all Brightkind artwork is made to order, we’re unable to accept returns or exchanges for change of mind, incorrect size selection, or personal preference. We recommend reviewing all product details carefully before placing your order.

Please double-check all sizes, framing options and details before completing your purchase. As items are produced on demand, we’re unable to offer replacements or refunds for incorrect selections once production has begun.

We strive for excellent colour accuracy across all prints. However, slight variations may occur due to differences in screen settings and devices. These variations are considered normal and are not considered faults.

If your order arrives damaged or if there’s an error with your item, please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Clear photos of the artwork and packaging

We’ll work with our production partner to arrange a replacement or solution as appropriate.

In most cases, damaged items do not need to be returned.

To help us resolve the issue quickly, we ask that you provide clear photos of the artwork and packaging, along with your order number. Claims without supporting images may be unable to be processed. Once we’ve reviewed the images, we’ll advise you on the next steps and arrange a replacement where appropriate.

You can reach us via our contact page. We aim to respond to all inquiries within 2 business days.

Yes — we love seeing Brightkind artwork used in classrooms, early learning centres and community spaces.

We offer an education discount for eligible schools, teachers and educational institutions. For bulk orders, classroom sets or special projects, please get in touch or visit our Education Discount page to learn more.

Yes — we’re open to selected partnerships and collaborations with brands, retailers and organisations that align with Brightkind’s values and aesthetic.

If you’re interested in featuring our existing artwork or commissioning exclusive designs, please get in touch and tell us a little about your project.

In the future, we plan to accept artist submissions to expand our collection. If you’re interested, feel free to contact us for more information.

You can stay up to date by signing up to our newsletter or following Brightkind on Instagram, Facebook or Pinterest. We share new releases, behind-the-scenes moments and occasional special offers there.